Cocktail Club December 1st! 🥃 Use code YYCFREE for local pickup!

FAQs

Sourcing

All of our yarn is sourced from the UK, Italy, Ireland, Australia and the US, and is mulesing free.

 

Our Bases

Lake Louise Lace: Single-ply 75/25 Baby Suri Alpaca/Mulberry Silk, 328yds/1.8oz, 300m/50g

Moraine Lake Lace: 2-ply 72/28 Brushed Superkid Mohair/Mulberry Silk, 459yds/1.8oz, 420m/50g

Athabasca Sock: Single-ply SW Extrafine Merino, 437yds/3.5oz, 400m/100g

Banff Sock: 4-ply 85/15 SW Extrafine Merino/Nylon, 437yds/3.5oz, 400m/100g

High Twist Banff Sock: 2-ply 85/15 SW Extrafine Merino/Nylon, 437yds/3.5oz, 400m/100g

Canmore Sock: 3-ply 80/10/10 SW Extrafine Merino/Cashmere/Nylon, 382yds/3.5oz, 350m/100g

Columbia Ice Field Sock: 3-ply 75/20/5 SW Extrafine Merino/Nylon/Silver Lurex, 437yds/3.5oz, 400m/100g

Prairie Sock: Single-ply 90/10 SW Fine Merino/Linen, 393yds/3.5oz, 360m/100g

Smutwood Sock: 2-ply 85/15 SW Merino/Donegal Nep, 438yds/3.5oz, 400m/100g

Athabasca Sport: 4-ply SW Extrafine Merino/Nylon, 328yds/3.5oz, 300m/100g

Banff DK: 4-ply 85/15 SW Extrafine Merino/Nylon, 246yds/3.5oz, 225m/100g

Smutwood DK: 4-ply 85/15 SW Merino/Donegal Nep, 231yds/3.5oz, 211m/100g

Bow River Worsted: 4-ply SW British Bluefaced Leicester, 181yds/3.5oz, 166m/100g

Athabasca Bulky: 2-ply SW Extrafine Merino, 109yds/3.5oz, 100m/100g


Micron Count

What is it? Wool is graded from finest to coarsest based on the American/Blood System, or Micron (µm) Count System. As a doctor, I like the Micron Count system because it is the most objective. It is based on actual micron measurements taken with a microprojection unit. The smaller the micron count, the softer your material is going to be. We list the micron count for all of our wools so you know exactly what you’re getting!


Woolen vs. Worsted Spun

There are two main types of spinning yarn: Woolen and Worsted. What you will typically find out in the world is worsted spun. The fibers are lined up in parallel to the direction of spinning, so you get a smooth, dense yarn that has a nice drape. All of our yarns are spun this way. Woolen spun, however, is the opposite. The fibers are lined up perpendicular to the direction of spinning, so the yarn ends up airy, squishy, and elastic, often with little fiber ends poking out. For more info, check out this great post from Hilltop Cloud.


Yarn Care

I recommend hand-washing all projects in cool to lukewarm water to avoid shocking the yarn. While this generally is not an issue with superwash yarns, I still like to recommend it for the longevity of your project. I like to use wool wash that has lanolin, like Eucalan (available in the shop!), for wool-based yarns. Please note some bleeding may occur--all yarns are rinsed until the water runs clear, as well as post-soaked so bleeding should be minimal, however water content in your area may vary which can affect the rinsing. Then, lay flat to dry on a clean towel or blocking mats.


Allergies

All yarn is dyed and processed in pet-free rooms, in a dog- and cat-friendly home.

 

Sustainability

I have taken several different measures to do my best to reduce the impact on the environment. I reuse the soak- and dye-water as much as possible, as well as use curtain rings instead of single-use zip ties. Additionally, our packaging is produced from post-consumer recycled content and is 100% reusable and recyclable. The tissue paper and other packaging for local pickup is sourced locally. I also have slightly narrower yarn wraps so I can fit more per page to save paper!

 

Shipping

All packages are sent via Canada Post using our post-consumer recycled material mailers. Typically, packages will ship out within 2-5 business days of when you place your order. The cost of shipping is non-refundable.

If you are local to the Calgary area, use code YYCFREE for Local Pickup in the Northwest. I will contact you once your order is ready to set up a pickup time.

If you are in the US, please note that the Small Packet USA Air does not come with tracking, and has a delivery estimate of 5-8 business days. The Small Packet Tracked DOES come with tracking, and has a delivery estimate of 8-17 business days. Sometimes they arrive sooner, sometimes (like during the holidays) it may take longer. Unfortunately, once the package leaves my hands, it is out of my control.

Shipping overages—if you place multiple orders and they are merged (please put a note on the order if you can so I don’t miss it), or if there is so weird website overcharge, I will refund any shipping overages over $4CAD. If it is less than that, and I can upgrade to the next shipping level, I will do so.

As this is a new business, I am not responsible for, and sadly cannot replace, lost or damaged packages.

If your package was refused or deemed “undeliverable”, you will receive a refund, less shipping and a 4% restocking fee, for your order as soon as I receive the package.


Customs, Duty, VAT, etc.

Customers are responsible for all customs, duty, import taxes, and other fees associated with importing products into their country from Canada. Please note it is illegal for me to mark a package as a gift for customs, so I cannot do this for you to avoid any fees. Consult your local postal authorities for the relevant regulations.


Returns

If you are unhappy with your purchase, or if the wrong item(s) was sent, please let me know! I have SO been there and no one should be unhappy with their yarn purchase, so I will do my best to resolve the issue. To return your item(s), it must be within ten (10) days of receipt of the package, and in its original state (i.e. hanked and wrapped; if it has been unwound or caked, it is not eligible for refund). The buyer is responsible for any additional shipping charges.


Exchanges

At this time, I do not accept exchanges due to the nature of in-stock updates. Please see above for information on returns.


Custom Orders

I currently do not accept orders for custom colourways. If you would like a sweater quantity of an existing colourway, and it is not available in the shop, please send me a message and I'll see what I can do.


Wholesale

Are you a LYS or just carry yarn from indie dyers? I would love to work with you! Send me a message via the Contact Us page and we’ll see if we can make it happen!


Yarn Support/Collaboration

I love working with other makers and am always open to collaboration. If you are interested in obtaining yarn for one of your designs, please send me a message via the Contact Us page and I will get back to you as soon as possible.