Cocktail Club July 1st! Use code YYCFREE for local pickup!

FAQs

Sourcing

All of our yarn is sourced from the UK, Italy, and the US, and is mulesing free.

 

Our Bases

Lake Louise Lace: Single-ply 74/26 Baby Suri Alpaca/Mulberry Silk, 328yds/1.8oz, 300m/50g

Athabasca Sock: Single-ply 100 SW Extrafine Merino, 437yds/3.5oz, 400m/100g

Banff Sock: 4-ply 85/15 SW Extrafine Merino/Nylon, 437yds/3.5oz, 400m/100g

High Twist Banff Sock: 2-ply 85/15 SW Extrafine Merino/Nylon, 437yds/3.5oz, 400m/100g

Columbia Ice Field Sock: 3-ply 75/20/5 SW Extrafine Merino/Nylon/Silver Lurex, 437yds/3.5oz, 400m/100g

Prairie Sock: Single-ply 90/10 SW Fine Merino/Linen, 393yds/3.5oz, 360m/100g

Athabasca Sport: 4-ply SW Extrafine Merino/Nylon, 328yds/3.5oz, 300m/100g

Banff DK: 4-ply 85/15 SW Extrafine Merino/Nylon, 246yds/3.5oz, 225m/100g

Athabasca Bulky: 2-ply SW Extrafine Merino, 109yds/3.5oz, 100m/100g

 


Micron Count

What is it? Wool is graded from finest to coarsest based on the American/Blood System, or Micron (µm) Count System. As a doctor, I like the Micron Count system because it is the most objective. It is based on actual micron measurements taken with a microprojection unit. The smaller the micron count, the softer your material is going to be. We list the micron count for all of our wools so you know exactly what you’re getting!


Woolen vs. Worsted Spun

There are two main types of spinning yarn: Woolen and Worsted. What you will typically find out in the world is worsted spun. The fibers are lined up in parallel to the direction of spinning, so you get a smooth, dense yarn that has a nice drape. All of our yarns are spun this way. Woolen spun, however, is the opposite. The fibers are lined up perpendicular to the direction of spinning, so the yarn ends up airy, squishy, and elastic, often with little fiber ends poking out. For more info, check out this great post from Hilltop Cloud.


Yarn Care

I recommend hand-washing all projects in cool to lukewarm water to avoid shocking the yarn. I like to use wool wash that has lanolin, like Eucalan (coming soon to the shop!), for wool-based yarns. Then, lay flat to dry on a clean towel or blocking mats.


Allergies

All yarn is dyed and processed in pet-free rooms, in a dog- and cat-friendly home.

 

Sustainability

I have taken several different measures to do my best to reduce the impact on the environment. I reuse the soak- and dye-water as much as possible, as well as use curtain rings instead of single-use zip ties. Additionally, our packaging is produced from post-consumer recycled content and is 100% reusable and recyclable. The tissue paper and other packaging for local pickup is sourced locally. I also have slightly narrower yarn wraps so I can fit more per page to save paper!

 

Shipping

All packages are sent via Canada Post using our post-consumer recycled material mailers. Typically, packages will ship within 2-5 business days of when you place your order. The cost of shipping is non-refundable.

If you are local to the Calgary area, use code YYCFREE for Local Pickup in the Northwest. I will contact you once your order is ready to set up a pickup time.

Shipping overages—if you place multiple orders and they are merged (please put a note on the order if you can so I don’t miss it), or if there is so weird website overcharge, I will refund any shipping overages over $4CAD. If it is less than that, and I can upgrade to the next shipping level, I will do so.

As this is a new business, I am not responsible for, and sadly cannot replace, lost or damaged packages.

If your package was refused or deemed “undeliverable”, you will receive a refund, less shipping, for your order as soon as I receive the package.


Customs, Duty, VAT, etc.

Customers are responsible for all customs, duty, import taxes, and other fees associated with importing products into their country from Canada. I am unable to mark any packages as a gift. Consult your local postal authorities for the relevant regulations.


Returns

If you are unhappy with your purchase, or if the wrong item(s) was sent, please let me know! I have SO been there and no one should be unhappy with their yarn purchase, so I will do my best to resolve the issue. To return your item(s), it must be within ten (10) days of receipt of the package, and in its original state (i.e. hanked and wrapped; if it has been unwound or caked, it is not eligible for refund). The buyer is responsible for any additional shipping charges.


Exchanges

At this time, I do not accept exchanges due to the nature of in-stock updates. Please see above for information on returns.


Custom Orders

I currently do not accept orders for custom colourways. If you would like a sweater quantity of an existing colourway, and it is not available in the shop, please send me a message and I'll see what I can do.


Wholesale

Are you a LYS or just carry yarn from indie dyers? I would love to work with you! Send me a message via the Contact Us page and we’ll see if we can make it happen!


Yarn Support/Collaboration

I love working with other makers and am always open to collaboration. If you are interested in obtaining yarn for one of your designs, please send me a message via the Contact Us page and I will get back to you as soon as possible.